Terms and Conditions

Aukwatowa Tours & Umkulu Safari & Canoe Trails

Terms and Conditions

1. How to Book:

No contract shall exist between the company and the client until the prescribed deposit has been paid, and the Company has confirmed their signed booking form. The deposit will be refunded should the company not be able to accommodate the client after confirmation has been sent to the client.

2. Payment

The full payment of the tour fare due by the client to the Company, must be paid by no later than 4 weeks prior to date of departure of all tours, otherwise the Company may treat the booking as been cancelled by the client. Late applicants may however join the tour on an availability basis.

3. Cancellation By client

Cancellation of a booking must be made in writing, by the person signing the booking form, and is not effective until the Company receives such cancellation. If the cancellation is received 31 days or more prior to departure, the deposit shall be refunded. In the event of cancellation 30 days prior to departure the following charge will apply:  15 to 30 days = 50 % total fare; 7 to 14 days = 75 % total fare; 0 to 7 days =100 % total fare.  If the client fails to join a tour, or joins after departure, or leaves it prior to its completion, no tour fare shall be refunded.

4. Cancellation by the company

The Company reserves the right to cancel the tour, in any circumstances, and all tours shall operate subject to a minimum participant on the tour. In the instance where the company cannot provide the tour booked, the Company will return to the client all monies paid, which shall constitute the full extent of the Companies liability to the client, or the Company may offer the client an alternative holiday of comparable standard.

5. Alterations to Itineraries

Aukwatowa Tours & Umkulu Safari and canoe trails will honour the guidelines of the itinerary given, but our concept on safari is flexible mobile trails. We will visit the regions stated but not always the known places. When a major change becomes necessary, notification of such alterations will be sent to the client’s agent or to the client’s last known addresses soon as the company becomes aware. The company reserves the right to alter an itinerary after a departure if it is in the client’s interest to do so. The Company will not be held responsible for any compensation to the client if the Company have to cancel or in a way change the tour or cancel the tour due to force majeure, namely war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other external circumstance beyond the Company’s control.

6. Authority on Tour / Exclusion of Tour

The decision of the guide of the Company will be final in all matters likely to endanger the safety of the clients of the group. The Company shall not be held responsible for or liable to any client who commits an illegal or unlawful act in the country visited. The client may be excluded from the tour without any refund of the tour fare. If the Company considers the client as unsuitable for a tour, it may in its absolute discretion, cancel such a clients booking to carry the client further if that client causes inconvenience or annoyance to other passengers.

7. Alterations

No employee or representative of the Company has the right neither to alter, vary, waive the right of these conditions, nor to undertake any liability whatsoever on behalf of the Company, unless such be in writing and signed by the director of the Company.

8. Health

The client acknowledges being aware of the proposed itinerary and hereby confirms that he or she is medically fit, in good health, and is able to embark upon the tour. Any client with a pre-existing medical condition or illness must declare the true nature of such condition at the time of the booking and make arrangements for the provision of any drugs or other cause of treatment may be required during the tour. Such a client would be required to provide medical statement from a GP to confirm that they are fit to travel. The Company and its representatives will treat all information in the strictest confidence.

9. Vaccinations

The client takes all necessary inoculations as are recommended in relation to the countries to be visited.

For some countries a valid certificate of vaccination is required. The Company does not accept responsibility whatsoever for any client being refused entry to any country due to incorrect or incomplete health documents or vaccinations.

10. Baggage

All baggage and personal effects are at all times at the clients own risk and the Company cannot accept liability for any loss or damage to baggage or personal effects.

11. Travel Documentation

It is the responsibility of the client to be in possession of a valid passport, visa requirements, vaccinations and other medical certificates and all other travel documents and or payments where applicable, local payments in foreign currencies. The Company does not accept any responsibility in changes in regulations for visas or any particular requirements for visas. The Company cannot be held responsible for the failure of the client to obtain the necessary travel documents. Should the client be refused entry to any country due to incorrect or incomplete documentation, the Company is not liable for any cost of such delays or repatriation costs for the clients.

12. Insurance

Travel and cancellation insurance is mandatory for all clients. Before a client commences a tour, he or she must arrange his her own insurance with a reputable insurer, with protection for the full duration of the tour .To cover injury, medical expenses, repatriation expenses, lost luggage, and the expenses associated with the cancellation curtailment of a tour. The Company shall not refund the client in the case of illness, death or loss of body parts.  Make sure of fully covered travel and medical insurance.

13. Liabilities

Client’s bookings are accepted on the understanding that they appreciate the possible risks inherent in Adventure Travel and that they undertake the tours, safaris, river trips and expeditions at their own risk. While every precaution is taken to enhance the safety of the clients participating on the tour, the Company does not hold it self-responsible for death, or any injury or loss that might be sustained on tour. The client and his/her dependents, heirs, executors, administrators AR assigns, hereby indemnify and hold blameless the Company, its members, employees, representatives, organizers, helpers and agents from any claims of whatsoever nature and from any liability or delay, loss, damage, injury, illness, or death, arising from any cause whatsoever out of events related to or occurring during the tour.

14. Information

The company reserves the right to change prices due to unforeseen increases or exchange rate fluctuations to which it may be subjected. The Company also reserves the right to change any of the facilities or vehicles described in the brochure, without becoming liable for compensation or refund.

15. The Company may take films or and photographs of our clients while on any tour, and reserves the right to publish, or use the material in advertising, without obtaining the consent of the payment to the client.

16. Jurisdictions and Law

This Contract shall be interpreted under the laws of South Africa.

17. Severability

If any part, term or provision of this contract is held to be illegal or unenforceable, it shall not affect the validity of enforceability of the remainder of the contract. Furthermore, if any covenants are held illegal or unforeseeable by virtue of its scale, extent or duration, it shall remain valid and enforceable in such reduced scale, extent or duration as any count may decide as being the maximum scale, extent or duration permissible.

18. Cost of making changes to the holiday.

If any client wishes to transfer from one tour to another, within 30 days of departure, and the Company agrees on, an administration cost at R150, 00 per client will be charged.  Nominal cancellation fees apply within 30 days of departure.

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